Images and videos
Synthetic promotional creations are presented as illustrations and labelled “AI creation”.
Explore the worldsTransparency about creations
Imaginary stories, with their origin clearly identified.
Some COKLIO illustrations and promotional videos are created with the help of artificial intelligence. They are identified as such so they are not confused with real recordings, experiences or testimonials.
An organiser account is needed to prepare an activity; participants join a session using a code or QR.
The possibilities
Transparency that is easy to understand
Real testimonials
No imaginary character or generated scene should be presented as a real customer. Testimonials require separate permissions.
Learn moreAn identified assistant
When enabled, the AI response service clearly identifies itself and directs sensitive requests to a person.
Contact a personGOOD TO KNOW
Illustration and reality
AI creates a setting, not proof that the product works.
A synthetic video can illustrate an adventure, but does not demonstrate that every animation or feature is available. Real results and performance must come from tests or verified information. Visible labelling does not replace technical and legal provenance requirements.
The process
Our approach to transparency
- 01
Identify
Keep the media’s origin and rights information.
- 02
Label
Display the label and a notice near the content.
- 03
Provide context
Distinguish the illustration from a real capture of the product.
- 04
Correct
Update or remove content if the way it is presented is misleading.
Useful questions
Frequently asked questions
How can you recognise an AI-generated illustration?
Media verified as generated or edited with AI assistance carry an “AI creation” label and a notice near the image or video.
Does an AI video show a real COKLIO customer?
No. A synthetic animation represents a story or an atmosphere and does not prove the existence of a customer, a feature or a real event.
Can I contact a person if the AI assistant does not answer?
Yes. Use the contact form for human support with account, security, refund, privacy or complex questions.
Is the AI symbol enough to prove compliance?
No. The visible label complements, rather than replaces, provenance checks, rights, commercial disclosures and the applicable obligations of the EU AI Act.